Returns & Exchanges
We want you to love your Billie Eilish official merchandise; however, if you are not satisfied, you may return or exchange eligible items within 30 days of delivery. Please ensure all products are in their original, unwashed condition with tags attached to qualify for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging and include the provided packing slip to ensure your return is processed accurately.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse receives and inspects your items, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing